We understand that travel plans can change. This policy explains the cancellation, no-show, and refund terms that apply to direct Luxe Stayz reservations. Any different terms displayed during booking or agreed for a group reservation will take precedence.
Cancellations made at least 72 hours before the standard check-in date are eligible for a full refund, minus any applicable payment gateway processing fees.
Cancellations made within 72 hours of the standard check-in date incur a 100% retention charge equivalent to the total booking amount.
A reservation is considered a no-show when the guest does not arrive on the confirmed check-in date and has not cancelled within the permitted period. No-shows incur a 100% retention charge.
Corporate groups, bulk reservations, and event bookings may have custom cancellation and payment terms. The conditions stated in the signed B2B contract, booking confirmation, or proforma invoice will apply.
To request a cancellation, contact Luxe Stayz with the primary guest name, booking reference, property name, and check-in date. A cancellation is confirmed only after you receive acknowledgement from our team.
For questions about this policy or an existing reservation, please contact the Luxe Stayz team.
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